Troubleshooting

Treadmill Troubleshooting

We designed and manufactured our treadmills to give you a one-of-a-kind workout experience. And if something’s keeping you from that experience, we’re going to help you fix it. The problem/resolutions below cover the most common issues.

Have an uncommon problem, or need an uncommon solution? Just give Advanced Fitness Group Tech Support a call toll free at 1-877-GOAFG-55, or send us an email.

All or some of the keys on the console do not work.

Massage Keypads

  1. Unplug treadmill from wall outlet.
  2. While standing on both side rails, firmly massage over all keys in a circular motion.
  3. Plug in the treadmill and recheck console keys.

CORRECTIVE ACTION: If massaging doesn’t work, move to resolution #2.

Upper Board Ribbon Cable Connections

  1. Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built up energy.
  2. Remove screws that hold the console electronics to the console housing.
  3. From the top of the console, gently lift the console faceplate and electronics from the console housing.
  4. Verify that the ribbon cable connections are properly and securely in place. The ribbon cable is a thin clear cable with white stripes that connects to the bottom of the upper board. The ribbon cable should fit snugly into place.

CORRECTIVE ACTION: Secure ribbon cable connections. If unable to secure connections, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

If only the quick keys are not working.

  • The 2007 treadmills have a two-touch speed and incline function.
  • Press the quick speed key that you want and then the Enter or Confirm button to select that speed or incline
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Can’t acquire/read heart rate.

Heart Rate Monitor Use

  • Good contact with the grip is essential. Before taking pulse, stop walking and step on side rails and place hands on contacts.
  • Try gripping the handlebar contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate grip receiver and/or grips and cause either an "HR" or no reading at all.
  • View troubleshooting chart for more details.

CORRECTIVE ACTION: If these options do not resolve heart rate issues, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

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Excessive static electricity/erratic heart rate readings.

Rubber Mat

Place a rubber mat under the treadmill to reduce the static carried from the carpet. They are typically found at department stores or treadmill specialty stores.

Lubricate Deck

Refer to your owner’s manual on how to properly lubricate the machine. You can access owner’s manuals here.

Eliminate Static

  • Stay away from nylon clothing. Wear cotton clothing to reduce static on the body.
  • Use an anti-static spray on clothing and/or around treadmill.
  • Try a different pair of shoes. Some shoes seem to add to static shocks.
  • Use humidifier to increase humidity in the air.

Improper Grounding

There may be an improper grounding of the heart rate receiver. Inspect the heart rate receiver to insure that grounding wire is attached.

Replace Belt

There may be defective grounding fibers in the running belt. Feel the underside of the running belt. It should have a smooth cottony feel to it.

CORRECTIVE ACTION: If it is rough or worn, call Advanced Fitness Group Tech support at 1-877-GOAFG-55 to ask about running belt replacement. Running deck should be lubricated if the belt is replaced.

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My running belt does not move.

Check connections

  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  • Make sure the console cable is not pinched or damaged in any way.
  • Turn the power off, unplug the power cable and wait 60 seconds. Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.
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No console display.

Power Source

Verify that the power cord is securely plugged into the wall outlet.

Verify that the treadmill switch is turned on. If the red light on the switch is on, refer to no console display below.

CORRECTIVE ACTION: If red switch light is on refer no console display below. If switch light is not lit, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

Crimped Power Cable

  1. Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built up energy.
  2. Check power cord for pinches or crimps.

CORRECTIVE ACTION: If power cord is pinched or crimped, call Advanced Fitness Group Tech Support at 1-877-GOAFG-55 for a replacement.

Appropriate Circuit

Verify that the treadmill is on a dedicated 20-amp circuit. CONTACT AN ELECTRICIAN TO VERIFY IF NECESSARY.

Tripped Circuit Breaker

Find the power control box for outlet and verify that specified circuit has not been tripped.

CORRECTIVE ACTION: If the circuit breaker is tripped, reset breaker and try machine again. If breaker trips again, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

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Running belt is loose, drifting or slipping.

Adjust Belt

Refer to your treadmill owner’s manual for instructions on how to adjust the treadmill’s running belt or view instructions here.

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The banding straps were removed before Assembly Step 1 was completed.

The air shocks have been engaged prematurely.

  1. Tilt the machine on it’s nose by lifting the deck (light end) upwards.
  2. Step on the foot latch and fold down the deck so that it is horizontal.

You may now proceed with Assembly Step 1.

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The elevation function is not working properly.

Check connections

  1. Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  2. Unplug treadmill from wall outlet. Wait 60 seconds, allowing lower board to discharge built-up energy.
  3. Remove motor cover.
  4. Verify that there are no lights lit on the lower circuit board.
  5. Verify that all wires are securely and correctly placed on the lower circuit board, especially the large wire harness on the top of the circuit board with 12 different colored wires coming out of it.
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The message “LUBE” or “LUBE BELT” scrolls across the console display window. The treadmill will not operate while the message is displayed.

Lubricate

  • Temporarily suspend the message for five miles by holding the STOP key for five seconds.
  • Refer to your treadmill owner’s manual for instructions on how to lubricate your machine properly.
  • Reset the console by pressing the STOP and SPEED “+” or “^” for five seconds.
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The message “SAFETY KEY OFF” scrolls across the console display window.

Safety Key

Make sure safety key is properly inserted. See chart for more details.

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Treadmill Operating Sounds

Refer to your treadmill owner’s manual for information on common questions regarding sounds. You can access owner’s manuals here.

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Treadmill will stop and reset or running speed is erratic.

SEE PROBLEM #5, RESOLUTION #1: Power Source

Power Source

Verify that the treadmill is plugged directly into the wall, not into an extension cord, surge protector or power strip.

CORRECTIVE ACTION: If the treadmill is plugged into an extension cord, surge protector, or power strip, plug the machine directly into the wall.

CORRECTIVE ACTION: The treadmill should be plugged into a 20-amp dedicated circuit by itself. Sharing circuits can cause pre-mature failure on inner components.

  • Verify that the treadmill is on a dedicated 20-amp circuit. CONTACT AN ELECTRICIAN TO VERIFY IF NECESSARY.
  • Verify circuit is not sharing power with appliances, computers, TV’s, etc.
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Elliptical Troubleshooting

Advanced Fitness Group ellipticals are engineered for simple operation and fluid movement. But just in case yours isn’t as simple or fluid as it should be, we’ve put together a list of some of the more common problems people might run into. Along with some real simple resolutions.

If you can’t find your problem here, or need a fresh resolution, call Advanced Fitness Group Tech Support toll free at 1-877-GOAFG-55, or send us an email.

Console does not show full LCD display in every window.

SEE PROBLEM #2

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Console resets or has an erratic readout during a workout.

Weak Batteries

  • Batteries in console may be weak (non-programmable models that do not plug into wall outlet).
  • Replace the batteries in console with fresh batteries.

Console Connection

  1. If necessary, unplug elliptical from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console’s wiring connection points are securely connected and not loose.

CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

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Elliptical is making a noise.

Check Noises/Clicking

For noise troubleshooting, please follow this Service Maintenance Bulletin or watch this service video.

Check the wheels on the pedal arms making contact with the end caps on the guide rails. Fully extend guide rails to out-most position.

CORRECTIVE ACTION: Fully extend guide rails to out most position.

Check for lack of lubrication on guide rails and roller wheels.

CORRECTIVE ACTION: Using a Teflon based spray, lubricate the wheels and rails of the elliptical.

Check for misalignment of the pedal arms or guide rails.

CORRECTIVE ACTION: If pedal arms or guide rails are misaligned, go back though assembly steps as shown in your owner’s manual. You can access owner’s manuals here. If this does not correct the problem, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

Check that the elliptical trainer is properly leveled.

CORRECTIVE ACTION: Properly level machine according to the instructions in your owner’s manual. You can access owner’s manuals here. Double-check assembly steps.

CORRECTIVE ACTION: Review assembly guide and verify that everything was done properly.

If these steps do not correct the problem, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

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Elliptical makes a scraping/grinding noise when pedaling at high tension only.

ECB Brake Position

The ECB brake unit positioned too close to flywheel at the factory.

CORRECTIVE ACTION: Reduce the tension level until scraping/grinding noise stops as a temporary measure, then contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

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Heart rate is erratic or heart rate function is not working.

Improper Grip

  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate receiver and/or grips and can cause either an “HR” or no reading at all.
  • Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.

CORRECTIVE ACTION: If these options do not resolve heart rate issues, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55. Top »

No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

Tension Cable

Tension cable is not connected to tension knob. Remove tension knob from the console mast. Verify that the copper cable from the tension knob is seated properly in the keyhole located on the tension knob. Reattach cable if necessary. Refer to your owner’s manual on how to properly remove the tension knob.

Tension cable is not connected to the brake or has failed. Contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

Power Supply

Failed or improper power supply is the cause. Verify the power supply and make sure that the adapter is the correct voltage. Voltage information for you unit can be found in the Assembly section of your owner’s manual under Parts Included.

CORRECTIVE ACTION: If resistance still does not function properly, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

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Wireless chest strap: heart rate is erratic or is not functioning properly.

Interference

Electromagnetic interference may be occurring. Check immediate area for causes of interference: florescent lighting, electric dog fences, large electric motors, etc.

CORRECTIVE ACTION: If the wireless heart rate monitor still does not function properly, contact Advanced Fitness Group Tech Support at 1-877-GOAFG-55.

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Exercise Bike Troubleshooting

Advanced Fitness Group exercise bikes blend the very best in performance and comfort. But just in case your product seems to be lacking in these categories, we put together a list of the most common problems people have with home fitness equipment. Along with simple, step-by-step instructions on how to fix them.

If you're looking for some help, just give Advanced Fitness Group Tech Support a call toll free at 1-877-GOAFG-55, or send us an email.

Console resets or has an erratic readout during a workout.

Weak Batteries

  1. Batteries in console may be weak (non-programmable models that do not plug into wall outlet).
  2. Replace the batteries in console with fresh batteries.

Console Connection

  1. If necessary, unplug bike from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console's wiring connection points are securely connected and not loose.
  4. CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact AFG Tech Support at 1-877-GOAFG-55.
  5. Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact AFG Tech Support at 1-877-GOAFG-55.

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Can't find the proper saddle/seat position.

Correct Seat Adjustment

The saddle on an upright or the seat on a recumbent bike should be set so that there is a slight bend in your knee at the bottom of your pedal stroke (with the "ball" of your foot over the axel of the pedal).

Saddle Height Adjustment

To set the saddle height on an upright bike, unscrew the seat pin counterclockwise approximately 2 revolutions.

Hold the saddle and pull the knob away from the machine. Position the seat post in the correct position.

Release the pin and turn the knob clockwise so that there is no "side to side" play in the seat post.

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Console does not show full LCD display in every window.

Console Connection

  1. If necessary, unplug bike from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console's wiring connection points are securely connected and not loose.
  4. CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact AFG Tech Support at 1-877-GOAFG-55.
  5. Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact AFG Tech Support at 1-877-GOAFG-55.

Failed Batteries

Replace batteries.

Console was subject to cold temperatures

Allow machine to warm to room temperature. It may be necessary to gently massage the LCD crystal with your hands to allow for full display. Important note: Pressing against the LCD crystal with excessive force may damage the crystal.

Failed console

Replace console by contacting AFG Tech Support at 1-877-GOAFG-55.

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Console does not show speed, RPM or distance during a workout.

Console Connection

  1. If necessary, unplug bike from wall outlet. Wait 60 seconds.
  2. Remove the four screws that hold the console on the mast.
  3. Verify that the console's wiring connection points are securely connected and not loose.
  4. CORRECTIVE ACTION: Secure connections. If unable to secure connections, contact AFG Tech Support at 1-877-GOAFG-55.
  5. Reassemble the console, plug in the elliptical if necessary and check issue.

If these steps do not resolve problem, contact AFG Tech Support at 1-877-GOAFG-55.

Missing rpm magnet on crank assembly or misaligned RPM sensor.

Refer to your owner's manual and visually verify the presence of a magnet and alignment of RPM sensor. Replace/reposition sensor. Contact our Customer Tech Support team for replacement part at 1-877-GOAFG-55.

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Heart rate is erratic or heart rate function is not working.

Improper Grip

  1. You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  2. Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  3. Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
  4. Static electricity can damage the heart rate receiver and/or grips and can cause either an "HR" or no reading at all.
  5. Remove the console and verify that the heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Corrective Action: If these options do not resolve heart rate issues, contact AFG Tech Support at 1-877-GOAFG-55.

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I cannot find my power adaptor/I damaged my power adaptor.

Replace power adapter.

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Internal noise when pedaling or rough feel while pedaling at higher resistance only.

Brake Rub

Magnetic brake is rubbing against the flywheel. Contact AFG Tech Support at 1-877-GOAFG-55.

Surface

Machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your owner's manual for location of levelers.

Bolts

Improper assembly or loose assembly bolts. Verify assembly steps using owner's guide. Tighten all bolts used for assembly.

CORRECTIVE ACTION: If these options do not resolve noise issues, contact AFG Tech Support at 1-877-GOAFG-55.

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No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

Tension Cable

Tension cable is not connected to the brake or has failed. Contact AFG Tech Support at 1-877-GOAFG-55.

Power Supply

Failed or improper power supply is the cause. Verify the power supply and make sure that the adapter is the correct voltage. Voltage information for you unit can be found in the Assembly section of your owner's manual under Parts Included.

Corrective Action: If resistance still does not function properly, contact AFG Tech Support at 1-877-GOAFG-55.

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Seat slips backward (or the front of the machine moves forward) while pedaling.

Seat Assembly

  1. Verify assembly steps of seat.
  2. Refer to the assembly guide in your owner's manual to verify that the seat is correctly assembled.

Locking Mechanism

Check to see that the seat locking mechanism located directly below the seat bottom is locked when riding.

CORRECTIVE ACTION: If the mechanism is locked and movement still occurs, tighten the two bolts on either side of the seat locking mechanism. If seat continues to slip, contact AFG Tech Support at 1-877-GOAFG-55.

Surface

Machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your owner's manual for location of levelers.

Bolts

Loosen all the bolts attached during the assembly process, grease the threads, and tighten again.

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When riding the recumbent bike, it feels like the seat will tip to the side.

Proper Leveling

  1. Ensure that the unit is placed on a level floor.
  2. Ensure that the stabilizing feet on the rear frame are correctly positioned on the floor.

Locking Mechanism

  1. Verify locking mechanism is working properly.
  2. Check to see that the seat locking mechanism located directly below the seat bottom is locked when riding.

CORRECTIVE ACTION: Verify assembly steps are correct then contact AFG Tech Support at 1-877-GOAFG-55.

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Functional Strength Trainer Troubleshooting

Advanced Fitness Group functional strength trainers blend the very best in performance and comfort. But just in case your product seems to be lacking in these categories, we put together a list of the most common problems people have with home fitness equipment. Along with simple, step-by-step instructions on how to fix them.

If you’re looking for some help, just give Advanced Fitness Group Tech Support a call toll free at 1-877-GOAFG-55, or send us an email.

There is excessive slack in the cables

Adjust Tension

  • Remove the pulley bolts and move one or both pulleys to the inner mounting position in the dual floating pulley bracket and then reinstall the pulley bolts.
  • Cable tension may also be adjusted using the threaded cable end on single pulley bracket and weight stack. Twist threaded end to adjust tension and then tighten lock nut. NOTE: Always maintain at least one-half inch of threaded bolt in bracket. Refer to your owner’s manual for illustrations of this process.
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