Policies

Parts Return Policy

You must contact Johnson Health Tech North America (JHTNA) at 1-888-993-3199 to obtain a return authorization number and an unused parts credit form before you return your item. No refund will be given without an RA number. You must contact JHTNA to return your item within 30 days of the original purchase to receive a refund. No returns will be accepted after 30 days. All items must be returned in new and working condition to receive a refund. If possible, pack the return in the original shipping package with original packing materials. The packing slip and unused parts credit form must be included in the box. The original shipping fee is non-refundable, and customer is responsible for all return shipping costs.

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Manufacturer's Warranty Policy

"This warranty applies only to the original owner and is not transferable. This warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component, or defective part and is the sole remedy of the warranty. If the consumer is not located within 150 miles of a Johnson Health Tech NA authorized service provider, Johnson Health Tech NA will pay service provider's mileage up to 150 miles, any additional mileage is the responsibility of the customer. The warranty does not cover normal wear and tear, improper assembly or maintenance or installation of parts or accessories not originally intended or compatible with the treadmill as sold. This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Failure to comply will void the warranty. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Johnson Health Tech NA shall not be responsible for incidental or consequential damages. All returns must be pre-authorized by Johnson Health Tech NA. Johnson Health Tech NA' obligation under this warranty is limited to replacing or repairing, at Johnson Health Tech NA' option, the product at one of its authorized service centers. A Johnson Health Tech NA authorized service center must receive all products for which a warranty claim is made. These products must be received with all freight and other transportation charges prepaid, accompanied by sufficient proof of purchase. Parts and electronic components reconditioned to "as new condition" by Johnson Health Tech NA or its vendors may sometimes be supplied as warranty replacement parts and constitute fulfillment of warranty terms. This warranty gives you specific legal rights, and your rights may vary from state to state."

Johnson Health Tech NA shall honor the warranty of all products sold through the internet channel as stated in the owner's manual included with the machine. The only exception to this are refurbished products sold through E-bay and Johnson Health Tech NA website, which has a "modified" warranty as listed in the listing description.

Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports, or outdoors. Failure to comply will void the warranty.

Johnson Health Tech NA's obligation under our warranty policy is to repair or replace at our option.

If Johnson Health Tech NA determines that a product sold through the Internet Channel should be returned, Johnson Health Tech NA will issue an RA and will be responsible for all freight back to our facility. The consumers' obligation is limited to breaking down the machine and preparing it for return delivery, within 15 days of receipt of product.

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